Liz Erk (lizerk) wrote,
Liz Erk
lizerk

"In defense of Coinstar..."

Oh dear... somebody needs a life. Though I have to admit, they did give me a good laugh.

I received the following comment in regards to an old post from 10 months ago:

"in defense of Coinstar...
(Anonymous)
2004-12-21 23:31 (from 4.43.177.234)

Your bad experience was much more a reflection of the store's poor ability to take responsibility for your satisfaction and help than it was with the machine. Machines aren't perfect as evidenced by your failed transaction, but I count at least three errors in the way the store chose to help you once the first setback occurred. Give it one more try at a better store. I'm gambling that you'll be pleasantly surprised by the experience."

Uh... who are you? Mr. Coinstar himself?? Why do you even care??? I'm trying to imagine how this person found that old entry... Probably Googled "Coinstar" and felt the need to do some kind of "image control."

"...but I count at least three errors in the way the store chose to help you once the first setback occurred."

I'd like to look at it from a bigger perspective: if Coinstar cared that much about their reputation, perhaps they should be more careful in their choice of machine placement. Afterall, regardless of what store it was, it was their equipment that failed me, not Stop & Crap's.

"Machines aren't perfect as evidenced by your failed transaction..."

Thank you for that profound statement. It still doesn't matter. If Coinstar is going to charge me a fee for my hard-earned pile 'o pennies that I scrounged, then they better make their machines as perfect as can be.

Besides, what a dumb "defense." What would happen if my car's steering suddenly stopped working and I drove off a cliff? I don't think it would be acceptable if Nissan's response was, "machine's aren't perfect..."

"I'm gambling that you'll be pleasantly surprised by the experience."

Well, hey, count me in! What are we wagering? The only thing this person would be "pleasantly surprised" with is the string of profanities that would most assuredly fly out of my mouth during "the experiece."

I sincerely hope whoever was lame enough to post that comment doesn't do PR for Coinstar... because MAN do their reputation management skills SUCK! (Much like that Coinstar machine...)

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